Clik here to view.
Universal Credit IT working well claims DWP
By Tony Collins Staff in job centres working on Universal Credit system are writing jobseekers’ personal information down on paper because their IT systems are so “clunky and cumbersome”, Dame Anne...
View ArticleClik here to view.
Capita has duty to promote success of Barnet contract
By Tony Collins Capita has a contractual duty to promote the success of the “One Barnet” outsourcing deal with Barnet Council – apparently without taking into account facts that may count against...
View ArticleClik here to view.
Capita – an NAO insight.
By Tony Collins Capita is a remarkable success story. Formed in 1984 with two people, as a division of the Chartered Institute of Public Finance and Accountancy, it grew rapidly to become a FTSE 100...
View ArticleClik here to view.
Will truth ever be told when things go wrong?
By Tony Collins Cabinet Office minister Francis Maude has criticised civil servants who don’t always tell ministers what is going on in their departments. He used the Universal Credit project as an...
View ArticleClik here to view.
Are Govt IT-based project disasters over? Ask the Army
By Tony Collins When senior civil servants know an IT-based project is in trouble and they’re unsure how bad things are, they sometimes offer their minister an all-encompassing euphemism to publicly...
View ArticleClik here to view.
Should Liverpool Council smile now it’s ending BT joint venture?
By Tony Collins Liverpool Direct Ltd describes itself as the largest public/private partnership of its kind in the UK. BT and Liverpool City Council formed the joint venture in 2001. At one point it...
View ArticleClik here to view.
2 councils cut costs of Capita deals, bringing hundreds of staff in-house
By T0ny Collins Councils in Birmingham and Swindon are cutting the costs of their Capita outsourcing deals, in part by bringing hundreds of staff in-house. Labour-controlled Birmingham City Council,...
View ArticleClik here to view.
HP’s tacit threat to government not to bid for contracts?
By Tony Collins HP has written to the Treasury questioning whether it is worthwhile competing for contracts if the Government is no longer interested in doing business with multinationals, says The...
View ArticleClik here to view.
Has 8 years of IT-based outsourcing really come to this?
By Tony Collins In public, in the past, Taunton Deane Borough Council’s IT-based outsourcing deal has always been a success. Two years ago council officers and an executive at IBM were particularly...
View ArticleClik here to view.
Does Barnet know if it’s saving money with Capita?
By Tony Collins Are council outsourcing contracts becoming so unfathomably complex that officials and leading councillors have no real idea whether they’re saving money? A Somerset County Council...
View ArticleClik here to view.
Record one-day fall in Capita share price – will customers care?
By Tony Collins The share price of outsourcing specialist Capita fell 27% yesterday, a record one-day fall for the company. It was down a further 5% this morning (10.30 am, 30 September 2016). The...
View ArticleClik here to view.
“Teething” problems on Capita’s NHS contract turn more serious
By Tony Collins A senior official at NHS England has said that problems on a contract to outsource GP support services to Capita have “put patients at risk”, according to GPs magazine Pulse. In June...
View ArticleClik here to view.
MPs to debate Capita NHS contract today
By Tony Collins In the House of Commons today MPs will debate the Capita Primary Care Support Services contract. It has been secured by Coventry North West MP Geoffrey Robinson, who wants GPs to be...
View ArticleClik here to view.
Capita adds 500 staff to boost recovery on “unacceptable” NHS contract
By Tony Collins Nicola Blackwood, minister for public health and innovation at the Department of Health, yesterday described failings on Capita’s GP support services contract as “entirely...
View ArticleClik here to view.
Capita to lose part of £1bn+ Service Birmingham contract?
By Tony Collins Birmingham City Council is set to take back the “Revenues” – council tax – element of its Service Birmingham contract with Capita. A report which went before a cabinet meeting on...
View ArticleClik here to view.
Barnet Council claims £31m savings with Capita – and not an auditor in sight.
By Tony Collins It’s commendable that Barnet Council has published much material on its three-year review of a £322m 10-year outsourcing contract with Capita. More than a dozen council reports and...
View ArticleClik here to view.
Capita share price falls to new 10-year low as it lowers profit forecast
By Tony Collins Capita’s share price has fallen to a new 10-year low today (8 December 2016) after chief executive Andy Parker warned that “near-term headwinds” would hit trading performance in the...
View ArticleClik here to view.
Birmingham Council to “close down” contract with Capita when it ends in 2021
By Tony Collins Birmingham City Council has said in a job advert that it plans to “close down” its joint venture contract with Capita when it expires in 2021. The advert was discovered by Government...
View ArticleClik here to view.
Capita’s chief executive to step down
By Tony Collins Capita’s chief executive Andy Parker is to step down later this year. The company has today announced that full-year results for 2016 were “disappointing”. The company reported a sharp...
View ArticleClik here to view.
Capita said to owe thousands to pharmacies
By Tony Collins Capita owes some pharmacy owners thousands of pounds, according to Chemist+Druggist. One pharmacist Salim Jetha of Lewis Grove Pharmacy in Lewisham told Chemist+Druggist he had emailed...
View Article
